Most tenants in dispute with their landlords over the return of deposits found it easy to submit evidence for adjudication by the Tenancy Deposit Scheme.
All the tenants questioned by the Scheme had been involved in a dispute with their landlords during the first three months of the year.
The TDS said 85% of the tenants questioned said that providing evidence for Alternative Dispute Resolution ranged from satisfactory to very easy.
The TDS also claimed that nearly 80% of landlords surveyed were satisfied with the evidence submission process, as were nine out of ten letting agents.
There were similar levels of satisfaction regarding the end of the adjudication process, the TDS claimed. More than four out of five tenants and letting agents were impressed by the clarity and reporting style of the adjudication reports. Three-quarters of landlords agreed.
Mike Morgan, TDS head of adjudication, said: “These results are a pleasing vindication of the work we have put into simplifying the evidence process and in making our reports to disputing parties clear, concise and as free of jargon and legalese as possible.”
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