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All to common conversations overheard in your property management department

"So Sarah, you do know it's your turn to be on call this week for tenant emergencies. Hope you didn't have any nights out planned.".................

8pm Friday night.... I've got no hot water and two children to bath?" "What do you mean the engineer won't be here until tomorrow morning -, what you are going to do to help me...................?

"Hello? Is that you Sarah? Yes, it’s the middle of the night. Oh, sorry Sarah. But I am locked out of No. 1 Goldsmith Square can you help me."

You're probably familiar with some, if not all, of the above scenarios, especially given that 8 out of 10 calls taken within property management “out of hours” need emergency assistance. Many of our letting agent clients ask us about managing “out of hours emergency calls”, normally because they are unhappy with their current set-up or have nothing in place at all. At Everything Lettings we believe that every one of our clients and their tenant deserves a rapid and professional response to an emergency call, whether it's made at 12 noon or 12 midnight.

We also understand that managing an “out of hours” emergency helpline in-house is a mammoth task, with trying to rota staff or yourself to be on call and juggling a panel of contractors just two of the issues. That's why an increasing number of our clients and letting agents are using the Everything Lettings “Out Of Hours” emergency helpline service.

Roy Fuller Managing Director at Everything Lettings explains that: "Our Out Of Hours service” is the out-of-hours solution many letting agents have been looking for. We provide one appointed number to call that means dealing with one single point of contact for the client, Everything Lettings provides a 24/7 Home Emergency Helpline; a panel of over 2,000 round-the-clock qualified contractors to look after your property emergencies.

"We know it's more than just finding an available locksmith or calling a tenant to tell them when the gas engineer will arrive, it's the resulting paperwork and reporting that eats into a property managers time the following day” The Everything Lettings “Out Of Hours” service takes away the hassle of property management – by reporting back to you, and a single point for invoicing- why make 10 'phone calls every time there's an emergency when you can make just one to instruct Everything Lettings? We free up your time so you can grow and progress your business.
If you would like to find out how your business can benefit from having in place an “Out Of Hours” service and partnering with Everything Lettings, contact us today for a without obligation consultation.

Tel: 0844 272 2442: mobile 07970840561 or email orders@everything-lettings.co.uk

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