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How to deal with a tenant that is not paying rent

Recovering rental arrears from non-paying tenants is one of a landlord’s biggest challenges. But while no-one actually enjoys chasing money, it doesn’t necessarily have to be a painful process, as solicitor Danielle Hughes explains.

Many landlords are worried that their tenant will stop payments altogether if they miss one payment and so they make the mistake of aggressively pursuing rental arrears.

But there are always two sides to the story. There is often a good reason why tenants can’t or won’t pay rent on time, and the sooner you find out what the problem is, the sooner it’s likely to be solved.


Here are some hints and tips on how to avoid problems relating to missed rental payments in the future: 

+ Find out what’s gone wrong

Make contact with the tenant as soon as possible following the missed payment. Try to adopt an open and co-operative approach rather than an aggressive, threatening attitude.

Remember that there are a number of reasons why a payment might have been missed; maybe the tenant has lost their job, or been unable to work through illness.

Discuss whether the tenant is entitled to housing benefits. They may have a pending application or need help in submitting one. It is also possible to apply to the Council for housing benefits to be paid to the landlord direct. By working together, you will reduce stress and potential losses for both parties.

Beware: Be careful to strike the right balance, as frequently contacting the tenants to discuss a missed payment could be classed as harassment under the Protection from Harassment Act 1997 – and then you’d be the one in trouble. If the tenant is not open to discussing the issues, don’t push them.

+ Record everything

It may be time consuming, but any contact, or attempted contact made with the tenant should be properly documented. Whether visits to the property, telephone calls, emails, letters or texts, all forms of contact should be recorded, with copies made of each letter sent, as you never know when you may need to rely on this crucial information. The court’s forms require an explanation of what steps the landlord has taken to recover any arrears.

Beware: Tenants are usually jointly liable for all of the rent, but there are occasions when one tenant will try to conceal the position from the other(s). Always address letters to each tenant separately to ensure that all concerned are fully aware of the situation.

+ Give notice

The law says tenants are entitled to quiet enjoyment of the property – whether they are paying rent or not. Your tenancy agreement is the first point of call and should contain guidance on how to go about arranging visits to the property. Be sure to check it, as you could be in breach of the agreement if you turn up unannounced. If access to the property is refused, keep a note of the circumstances with times and dates of the refusal.

Beware: If the tenancy agreement is silent on this point, you should provide ‘reasonable notice’, which is generally accepted as being around 48 hours, before visiting the property. Again, be mindful not to breach this as you could fall foul of the harassment legislation.

+ Check your tenant’s financial situation

It may not be the easiest subject to broach, but it is not unreasonable to request details of your tenant’s incomings and outgoings. In fact, rather than being a quirky legal loophole, this is actually standard practice, with income and expenditure forms readily available to help your tenant to gather this information.

You can even set a deadline by which your tenant could submit this information to you (say, for example, 14 days). This exercise can prove very useful in helping the tenants to manage and prioritise their debts as well as assessing how much they can afford to pay.

Beware: You may find that your tenants are reluctant to provide this information, but it’s worth pursuing in order to build a clear picture for both sides on whether this is a short-term problem or a long-term issue. You can then make a joint decision on whether it is affordable and sustainable for the tenants to remain in the property.

+ Offer solutions

It’s likely that your tenant will be feeling just as concerned about the missed payment as you are, so try to work with them to find solutions. Suggest, for example, that the tenant continues to pay their rent, as well as an additional sum for the rent arrears that can be spread over a number of weeks or months until the tenants have fully covered the missed payments. They may for example pay an additional £75 per month for six months to make up a missed payment of £450.

Beware: Ensure that you clearly document the agreement which has been made and be realistic about the tenant’s affordability.

+ Keep track of payments

It is essential that you keep an account of rental payments. Provide tenants with quarterly rental statements documenting all payments made and missed, including a running total of any arrears. If payments are made in cash, make it your practice to produce a receipt and both sign it. Devious tenants may try to argue that they have paid more cash than you have actually received.

Beware: Failing to provide tenants with regular rental statements can lead to confusion and dispute later down the line over amounts paid and the level of rent arrears.

+ Recognise when it’s time to take legal action

You’ve taken all the steps outlined above, but there is still no sign of rent payments being made. It’s at this point that you might want to seek specialist legal advice, as you look at serving notices on the tenant. Don’t let the situation drag out until you reach a point of excessive rent arrears.

 The two most common forms of notice are under Section 8 and Section 21 of the Housing Act 1988, and which one you serve will depend on the circumstances surrounding the case. If the tenant vacates the property without paying the rent arrears, landlords have a period of six years from the date of the missed payment to pursue the tenant via a separate debt recovery action.

Beware: There have been a growing number of cases of landlords who have tried to issue their own notices, or have used forms found online, only to find out further down the line that the notice was invalid and unenforceable. This can lead to a significant delay and yet more rent arrears. There have been many important legal changes in this area over the past 12 months, so speak to a legal expert in order to ensure that any notice served is the right one for you and is properly drafted.

+ Speak to the guarantor

If there is a guarantor named in the contract, then contact them and remind them of their legal obligations. As with the tenant, similar steps can be taken with them to agree a payment plan etc.

Beware: Again, too much contact can be construed as harassment, so tread carefully in terms of how often you call and email guarantors.

Danielle Hughes is a qualified solicitor in the dispute resolution team at Kirwans, specialising in both civil and commercial disputes including property litigation. 

Want to comment on this story? If so...if any post is considered to victimise, harass, degrade or intimidate an individual or group of individuals on any basis, then the post may be deleted and the individual immediately banned from posting in future.

  • icon

    Will anyone ever take up the bad tenant list I keep suggesting? I have good tenants so I am unable to make a start.

  • Carla Keegans

    Hi Danielle, excellent piece. We find that many agents and some self-managing landlords are unaware of basic rent arrears procedures, which leads to lots of unnecessary problems and evictions. We always recommend to our landlord customers too that they have sufficient cash flow to cover bad debt, whether that be current arrears, or end of tenancy debt. Again, this can help to prevent evictions; which is usually bad for landlords and tenants.

  • icon

    great article , very helpful

  • Harry Cold

    bad/good tenant list can be found at www.tenantreferencinguk.com

  • Mary Hamilton

    In order to prevent nonpayment of rent, you must first understand that you, as a landlord, need to hold your residents accountable, so that there will be consequences to their rental performance while living in your property. One very effective way, is mentioned here https://rentberry.com/blog/reporting-delinquent-tenant. Tell a potential tenant that you report good and bad payment histories to credit bureaus. So, both their good and bad credit performance will be made available to future landlords and creditors.  


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