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Inventory industry committed to ensuring customers’ rights are met

It is good practice to have a detailed and accurate inventory completed at the start of the tenancy, and again when the tenancy ends. If the tenant has agreed the inventory at each stage, this reduces the potential for a dispute to arise at the end of the tenancy, enabling the landlord to enjoy a much more risk-free tenancy.

An inventory, which records the condition of the property with written notes, photographic evidence, as well as details of the contents, including fixtures and fittings, will be helpful in supporting a claim on a deposit, because if a disagreement does arise, a decision to resolve the matter will be based on the evidence provided by both the landlord and the tenant. Failure to provide suitable evidence, such as an inventory, in support of a claim, may affect the outcome of the dispute.

Using an independent inventory company is crucial to ensure that the report is not bias. But if you are unhappy with the service provided by an inventory clerk you can now hold them to account, because both the Association of Independent Inventory Clerks (AIIC) and nationwide licensee inventory organisation VeriSmart have joined the Property Redress Scheme (PRS).


The AIIC, which was founded in 1996 and is the UK’s largest membership organisation for independent inventory clerks, provides specialised training and support for inventory professionals, while VeriSmart is a market leading smart inventory provider, operating in more than 40 locations across the UK.

Patricia Barber, Chairman at AIIC, said: “We have over 700 members nationwide who are expected to work to the highest standards. We are delighted to join the PRS who are doing such an important job for the property industry, protecting consumer rights and educating property professionals about industry best practice. The AIIC are looking forward to working together with the PRS to further this aim.”

VeriSmart and the AIIC are joining the likes of No Letting Go and over 20 other independent inventory clerk companies and individuals as Members of the PRS. This is in addition to over 4,500 letting and estate agent PRS members.

Jonathan Senior, chairman and founder at VeriSmart, commented: “VeriSmart is the largest licensed business in the smart inventory sector. We are very pleased to be working together with the PRS, making sure our customers’ rights are met and also helping to improve standards within our industry.” 

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