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Revealed: The best letting agents in your area as rated by landlords

Complaints against letting agents often make the headlines, but the reality is that most tenants and landlords are happy with the service they get from their agent.

With approximately 2 million private landlords in this country and a high number of people seeking private tenancies, the role of letting agents in providing quality customer service is more important now than ever before.

The ESTAS, which are widely recognised as one of the most prestigious and longest established accolades in the property sector, award outstanding agents that provide an exceptional level of customer service.


The awards, celebrating its 14th year, determine the best estate and letting agents in the UK through research carried out amongst clients who are asked a series of questions about the service they have received from their agent, with more than 30,000 questionnaires completed by customers during the competition. 

Agents, brokers, conveyancers and developers are all judged in exactly the same way, purely on customer feedback.  

Letting agents were shortlisted in 26 regions around the UK with the winners announced by TV presenter Phil Spencer at the awards event at the Grosvenor House Hotel in London on Friday 12th May, which was attended by more than 1,000 of the UK’s leading residential agents and service industry suppliers.

Here are the top letting agents in Britain which go above and beyond to help their customers, as voted for by landlords:

East Midlands

GOLD – Belvoir Grantham

SILVER – Frank Innes Coalville

TOP 3 – Bairstow Eves Mansfield

East of England (Bedfordshire, Cambridgeshire, Huntingdonshire)

GOLD – Platinum Properties

SILVER – Maxine Lester

TOP 3 – Belvoir Bedford

East of England (Norfolk & Suffolk)

GOLD – Moving In

SILVER – Beatrice Carter

TOP 3 – Upstix

London East

GOLD – base property specialists

SILVER – Kings Group Chingford

TOP 3 – Knight Bishop Hackney

London North

GOLD – Green & Co West Hampstead

SILVER – John D Wood & Co Chelsea

TOP 3 – John D Wood & Co Belgravia

London South

GOLD – John D Wood & Co Southfields

SILVER – Patrick Henry

TOP 3 – Orlando Reid Clapham

London West

GOLD – Thorgills Ealing

SILVER – Thorgills Hammersmith

TOP 3 – Thorgills Chiswick

Northern Ireland

GOLD – John Minnis North Down / Holywood

SILVER – McClelland Salter

TOP 3 – Pinkertons Bangor & North Down

North East

GOLD – NGU Homelettings

SILVER – Frampton & Roebuck

TOP 3 – Sylvester Properties

North West (Cheshire)

GOLD – Butters John Bee Macclesfield

SILVER – Lynks Estate Agents

TOP 3 – Jordan Fishwick Wilmslow

North West (Cumbria & Lancashire)

GOLD – Clive Anthony

SILVER – Lewis William

TOP 3 – Hills Residential

North West (Gr. Manchester & Merseyside)

GOLD – Ascend Properties

SILVER – Logic Estates

TOP 3 – Bridgfords Manchester Hacienda


GOLD – Arden Property Management

SILVER – Glenham Property

TOP 3 – Belvoir Perth

South East (Essex)

GOLD – Kings Group Harlow

SILVER – Balgores Hornchurch

TOP 3 – Balgores Romford

South East (Kent)

GOLD – Ashton Burkinshaw Maidstone

SILVER – Clifton & Co Lettings

TOP 3 – Balgores Gravesend

South East (Hertfordshire & Middlesex)

GOLD – Thorgills Brentford

SILVER – Property Hub Wembley

TOP 3 – Thorgills Isleworth

South East (Surrey & Sussex)

GOLD – CHK Mountford Esher

SILVER – Hunters Burgess Hill

TOP 3 – Belvoir Brighton & Hove

South West (Avon, Dorset, Somerset)

GOLD – Bristol Property Centre

SILVER – Blue Sky Property

TOP 3 – Hamptons Bath

South West (Cornwall, Devon)

GOLD – Plymouth Homes Crownhill

SILVER – Fulfords Exeter

TOP 3 – Millerson Perranporth

Southern (Berkshire, Buckinghamshire, Gloucestershire, Oxfordshire)

GOLD – Breckon & Breckon Oxford Lettings

SILVER – Queensgate Residential

TOP 3 – Kings Lettings Maidenhead

Southern (Hampshire & Wiltshire)

GOLD – Home Finders at Richard James

SILVER – Morris Dibben Romsey

TOP 3 – Gascoigne Pees Basingstoke


GOLD – Williams Estates Denbigh

SILVER – Williams Estates Prestatyn

TOP 3 – Student Accommodation Services

West Midlands (Herefordshire, Shropshire, Worcestershire)

GOLD – Belvoir Telford

SILVER – Barbers Newport

TOP 3 – Butters John Bee Telford

West Midlands (Staffordshire, Warwickshire, West Midlands)

GOLD – Hamptons Stratford upon Avon

SILVER – Bairstow Eves Cannock

TOP 3 – Butters John Bee Newcastle under Lyme


GOLD – Dale Eddison Ilkley

SILVER – Belvoir York

TOP 3 – Dale Eddiso

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