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Very few tenants know about their rights and responsibilities

The government is being urged by the National Landlords Association (NLA) to do more to inform tenants of their rights and responsibilities.

Research, commissioned by the NLA, found that more than three quarters - 79% - of tenants need better information about what they should expect from their landlords or agents.

The study also found that over two thirds - 67% - of tenants were not aware of the government’s How To Rent guide that is designed to help them understand their rights and responsibilities.


The guide provides tenants with key information on what to look out for before renting, living in a rented home, what happens at the end of a tenancy, and what to do if things go wrong.


The NLA does not want the government’s failure to share information to lead to a possible breakdown of trust between renters and their landlords, which has improved of late.

The survey shows that 68% of tenants said they never had any cause to complain to their landlord. A further 12% said that when they had complained, the problem was solved to their satisfaction.

Richard Lambert, CEO of the NLA, commented: “It is alarming that so few tenants seem to know about the Government’s flagship guide on their rights and responsibilities.

“It’s clear that compelling landlords to give tenants copies of the How to Rent Guide has made little impact. 

“Unless the government tackles this problem quickly, there is a danger that there will be a breakdown of trust between landlords and tenants at a time when this relationship is already coming under strain because of overregulation in the PRS.”

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  • Franklin I

    If you're a good landlord, you'll not have a problem with tenants legislation.
    Every landlord should be transparent at every stage when adhering to requirements of their tenants.
    If you're a member of NLA or RLA, let the tenants know.
    If the government has made a recent announcement on tenant fee bans from 6 weeks to 5 weeks, then notify your tenants inadvance and refund the difference back from their initial deposit.

    PossessionFriendUK PossessionFriend

    Deposits of over 5 weeks that were taken and tenancy signed BEFORE 1st June, 2019 Don't ever have to be repaid ( unless you issue a Renewal - new Tenancy agreement. )

  • James B

    Who is the NLA looking after here ?

  • icon

    I don’t have Deposits anymore they were taking away by Shelter in 2007 and replaced with a Scheme to protect the Deposit itself that you just took. They didn’t understand the purpose of a Deposit is to protect your Property not protecting their worthless
    Deposits to us.

  • icon

    Most tenants don't read any of it, they blindly sign on the bottom line and move in.

  • icon

    How right you are and DCLG so called simple Tenancy Agreement 46 pages on its own plus the other 50 pages we have to give them.

  • icon

    I supply all information that is required (I kill a tree every AST renewal) how can the tenant not have the relevant information it’s what the government gave me to supply. If the government cannot supply adequate information why should the NLA, and as said above why it’s the NLA not the NTA


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