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Nationwide launches ‘simple online service’ to help those affected by Covid-19

Nationwide Building Society has developed a dedicated coronavirus support page to make it as easy as possible to arrange payment breaks. 

The online resource is intended for anyone who is or anticipates being in financial difficulty due to coronavirus - from loss of income or employment to anyone struggling to pay their bills or meet financial obligations.

The expanded support now covers three-month payment breaks across credit card, personal loan and mortgage payments for both residential and buy-to-let home loans. 


Nationwide is supporting landlords and their tenants financially impacted by coronavirus by extending mortgage payment holidays to include rental properties. These can be arranged via The Mortgage Works coronavirus support page – Nationwide’s buy-to-let arm.

The Society’s support package comes in addition to the work Nationwide already does to provide support for those who are vulnerable or in financial difficulty. This includes penalty-free early access to savings in fixed term accounts and increased credit card or overdraft limits to help get through a short period of reduced income.

Sara Bennison, who oversees Nationwide’s products and propositions, said: “These are difficult and uncertain times and we want to do what we can to provide support for those who most need it. Our support package is aimed at providing short-term relief to those who have been financially affected by coronavirus and to ease their worries by giving greater reassurance.

“We have focussed on providing a simple online service which will not only help streamline applications but also free up our telephone lines for those who are unable to get online.

“As a mutual owned by our members, we have a responsibility to help those who require additional financial support. Never has that been truer than now.”

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