A new maintenance management app connecting landlords, agents and property managers to their tenants allows the tracking of repairs.
Refectio compiles tenants’ faults onto a dashboard, with each fault sent as a case report by email to the landlord or agent.
Tenants are able to log faults, such as property defects, alongside photographic evidence to support claims.
The app operates a traffic light and read receipt system, notifying tenants when cases are sent, seen and resolved, with final confirmation of case resolution authorised by the tenant.
Refectio claims to simplify the reporting process by allowing landlords to track and manage tenants’ faults more efficiently by recording dated actions of both parties. This reduces the possibility of contradiction and improves transparency between the landlord and tenant.
Chris Larner, founder of the firm behind the app - Freedom Sports Technology - says: “As a landlord myself, I understand the need to have all such maintenance queries documented in a simple format, easy to access and easy to resolve.
“The digitisation of maintenance queries is crucial in ensuring housing provider and tenant are protected in case of disagreement. Hastily written notes on scrap paper, text exchanges, and visits to the office are often forgotten, lost or misread.
“A hybrid app and email notification system … gives both parties a dependable record of what happened and when, should they ever be accused of ignoring or failing to resolve a claim.”
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Keeping everyone updated on repair progress can be done easily by a normal e-mail trail.
No need for any fancy apps etc.
Another solution to a non existent problem?
Hmmm how big is your portfolio? Personally an app that allows me to track issues and costs per property is a godsend. I don't use the one in this article.
@ Dharmesh, if you have a hundred properties then it could be useful, I have 16, and am perfectly able to manage repairs without a fancy app.
Likewise.
Email and spreadsheets work fine for me.
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