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Happy Tenants! Big majority of renters satisfied with landlords

Over 80 per cent of private renters in England are satisfied with their accommodation according to new data.

Figures from the English Housing Survey for 2019/20 report that 83 per cent of private renters were satisfied with their current accommodation, a figure that has remained constant over the past 10 years.

In comparison, the proportion of social renters satisfied with their accommodation stands at 78 per cent, having fallen from 81 per cent in 2018/19.


The survey reports also that 75 per cent of private renters are satisfied with the way their landlords carry out repairs and maintenance, the highest figure for around a decade.  

In contrast, 66 per cent of social renters were satisfied with the way their landlords carried out repairs and maintenance, down one percentage point from the previous year. 

The survey also revealed that tenants generally had a more positive experience of renting when dealing directly with a landlord than with a letting agent.

Private renters were asked how satisfied they were with the services provided by the landlord or, if they rented through a letting agency, letting agent from first contact to the day they moved into the property. 

Some 85 per cent were satisfied where services were provided by their landlord, whilst 79 per cent said the same where they were provided by a letting agent.

National Residential Landlords Association chief executive Ben Beadle says: “The NRLA is mindful of the challenges the private rented sector is confronted with and remains firmly committed to tackling them in a spirit of co-operation between tenants, landlords and government.

“However, these figures demonstrate that the vast majority of private renters are satisfied with their accommodation and the service being provided by their landlord. This positive feedback is representative of tenants’ experiences across the private rented sector, and it is through this lens that future changes need to be seen.”

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    I like to think I have a good relationship with my tenants. I ask them to let me know if there are any problems with the house and if there is to let me know. I do this to keep the house in a good state of repair (it's actually a requirement of the house insurance) and to ensure a one (1) hour cheap job doesn't end up been a one (1) week expensive job. Because if the tenants move out I would have to repair it for the new tenants anyway and I would have a loss of rent while I find a new tenant. In my opinion and experience this strategy works as all of my tenants are NOT behind with their rent and have ALL been tenants for over ten (10) years, I rest my case,


    Stephen it’s clear you view your tenants as customers like most of us do. We are grateful and respectful when we have a good tenant and find ways to keep them forever. Sadly it’s not seen that way in social housing. Even sadder 99.9% of the population think it’s the other way around.

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    The big question is whether the NRLA can get this information out to the general public and key influencers and decision makers. Sadly I imagine probably not!

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    How nice to hear something positive about landlords for a change. I totally agree with Stephen's comment and this is how we run our properties also.

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    Anyone copy shelter or GR in on this article? They may be upset that actual data disputes their stories of dissatisfied tenants everywhere


    Shelter are in the pocket of L&G. They care not about the facts.


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