The latest survey by lettings organisation Leaders Romans Group shows that while 55% of tenants believe their landlord provides quality housing, some 12% “view their landlord negatively.” 

Half of tenants surveyed felt that better communication and faster responses to maintenance issues would have the biggest impact on improving relations. A further 34% wanted greater understanding of the pressures faced by both tenants and landlords, suggesting – in the words of LRG – “that a more balanced dialogue could help bridge the gap between the two groups.”

Clarity around rights and responsibilities was another priority, with 39% of tenants calling for clearer tenant rights, while 23% also wanted greater transparency around landlord responsibilities. However, there was little appetite for additional regulation, with only 17% believing it would improve relationships, and just 16% feeling that an independent ombudsman would help. 

Some 13% of tenants felt no changes were needed, indicating that many are satisfied with their current rental experience. One tenant commented to LRG: “My landlord is responsive, but clear communication about timelines would make a big difference.” 

LRG says: “This sentiment reflects the wider call for increased transparency and proactive engagement to strengthen trust and cooperation between landlords and tenants.”

In detail some 75% of tenants reported that maintenance requests are addressed within a week, with 41% receiving responses in as little as 48 hours. 

Allison Thompson, National Lettings Managing Director at LRG, comments: “Landlords play an essential role in the rental market, and our findings show that most are committed to providing quality housing and building positive relationships with their tenants. While there’s plenty to celebrate in these results, there’s also a clear message about the importance of open communication and responsiveness to tenant needs.

“It’s encouraging to see that tenants value their landlords’ efforts, but there’s always room to strengthen this relationship further. By focusing on proactive engagement, landlords can address tenant concerns while continuing to deliver the high service standards the majority are already achieving.”

“Findings from our Q2 report in 2024 further highlight the positive role of professional lettings agents, with 63% of tenants recognising that residential properties are better managed with their involvement. This demonstrates the crucial role that agents play in maintaining high standards, ensuring clear communication, and supporting both landlords and tenants in fostering positive rental experiences.”

LRG says that 60% of tenants believe landlords are unfairly represented, a sentiment that landlords themselves share. 

The agency says that this perception is particularly relevant in the context of the Renters’ Reform Bill, which continues to shape discussions around the private rental sector. While reforms are intended to protect tenants, they also risk reinforcing negative stereotypes about landlords, rather than recognising the majority who provide quality housing and maintain positive relationships with tenants.

In response, 56% of landlords support stronger enforcement against rogue landlords.

You can download the full LRG report here.