Would you use an online lettings agent?

Would you use an online lettings agent?


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A new analysis by property data consultancy TwentyEA shows what it calls “significant growth from the Online/Hybrid agents” in the first half of 2025.

It says they represent 18.3% of all New Instructions To Let. This share is 9.5% higher than last year and 121% higher than pre-pandemic.

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Of the 18.3% market share, the OpenRent agency accounts for 17.1% and is growing even faster at 11.5% in the last year, and 189% since pre-pandemic.

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TwentyEA says growth is far more prevalent at lower price ranges and in the £800 pcm or less range. 

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Growth was 17% year-on-year, and Online/Hybrid agents now have a share of 25% at this price bracket.

Ironically, the use of online sales agents is moving in the opposite direction.

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TwentyEA says that back in 2019 online sales agents were responsible for a high of 8.2% in 2019 but now that proportion is a mere 4.8%.

A notable ‘changing of the guard’ has taken place, with eXp surpassing Purplebricks to claim the number one slot for New Instructions within this sector, while Yopa holds third place. 

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In fact, eXp are not just the number one brand for the Online/Hybrid sector, they’re the largest brand in the country throughout Q2 for New Instructions.

Compared with Q2 2024, the number of instructions listed by Purplebricks dropped by 25%, whilst in the same period, eXp’s new instructions were 48% higher.

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