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KEYWORD "Ombudsman Services" - 11 RESULTS
TDS becomes first TDP scheme to appoint independent complaints reviewer

The Tenancy Deposit Scheme (TDS), one of three government-backed tenancy deposit protection (TDP) schemes, has appointed a new external independent complaints...

10 January 2019

From: Breaking News

Some agents may ‘have missed the deadline’ to switch redress schemes

The Ombudsman Services (OS) is no longer handling consumer complaints in the property and housing sector after withdrawing from the industry. The...

07 August 2018

From: Breaking News

Does your letting agent belong to a valid redress scheme?

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

01 August 2018

From: Breaking News

Government urged to address ‘baffling’ housing complaints system

A single housing ombudsman is crucial to ensure that the current system for complaining about housing is no longer confusing, according...

18 July 2018

From: Breaking News

Greater demand for The Property Ombudsman services

The Property Ombudsman (TPO) scheme has released its latest annual report revealing an increase in the number of consumers contacting the...

17 May 2018

From: Breaking News

Existing system for redress in housing is ‘ineffective, confusing and complicated’

Almost seven in 10 people find the current system for complaining about housing confusing, according to the results of Ombudsman Services'...

02 May 2018

From: Breaking News

Ombudsman Services moves away from ‘broken’ housing market

Using an ombudsman has long been a pretty successful way of trying to resolve a complaint with a property firm without...

07 February 2018

From: Breaking News

Make CMP mandatory on agents ‘at the earliest opportunity’ government told

Given that thousands of landlords and tenants are not protected by client money protection (CMP), placing money held by letting agents are...

25 October 2017

From: Breaking News

TPO appoints new council chair

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

23 May 2017

From: Breaking News

Council's new powers to fine agents flouting redress schemes

One of Britain’s largest local authorities has beefed up its powers so it can issue fines of up to £5,000 on...

13 November 2015

From: Breaking News

Letting agents letting tenants down, according to survey

Nearly half of tenants (47%) do not trust letting agents to protect their interests, according to a new survey by the...

23 April 2015

From: Breaking News

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