High fees are the most common dissatisfaction for landlords using letting agents, according to a survey.
Online agency Rentify surveyed 500 landlords, some 71% of which said that they felt letting agents’ fees were too high.
Other concerns raised by the landlords surveyed referenced ‘poor customer service’, with 33% of respondents saying they struggle with some agents’ 9-5 working hours.
Insufficient tenant referencing and inaccurate property valuations were also cited as problems by over 20% of participants.
A third of landlords said that it took more than 48 hours for their property to be listed after instruction, while 14% said it took longer than 72 hours.
Some 26% of those surveyed said it took on average more than three weeks to occupy their property once listed.
“It's important that people know all the facts when it comes to letting their properties to avoid becoming the star of their own horror stories," says George Spencer, chief executive of Rentify.
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