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Concern over “closure” of Cambourne letting agent

Mystery surrounds the apparent closure of a Cambridgeshire letting agent.

The Cambridge News has reported that Kirby Property Management in Cambourne appears to have closed its doors.

The firm also has offices in Cambridge and St Neots. Landlord Today tried to call all three branches but, in each case, was diverted to a recorded message saying that no attendants were available.

One landlord told the Cambridge News that rent due on 18 July had not been passed to him and when he went to Kirby’s offices they were closed and locked.

The firm's website says it is “licensed” by the National Approved Letting Scheme but doesn’t display details of redress scheme membership as is required by law.

According to companycheck.co.uk, Kirby Property Management Ltd is dissolved and hasn’t filed accounts since 2009. Director Mark Proctor is also director of Kirby Property Consultants Ltd which was set up in August 2014 and has its registered office at the same address as Kirby Property Management.

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    I received this information from my tenant. Is there anyone to contact locally (I am based in Australia) who is dealing with the issue? I have already instructed the tenant to cancel her standing order and have checked that her deposit was registered with TDS (which it was - thankfully). Clearly my concern is the recovery of the July rent but also to give my tenant piece of mind with regard to keys. I have instructed her to change the locks at my cost if she feels concerned.

  • Glenn Ackroyd

    Hi Peter,

    For help at a local level you can email mike.pollard@ewemove.com

    To be clear, we are sales and letting agents in Cambridge, but he'll be happy to give advice and assistance free without any obligation. We've got LOTS of experience in dealing with crisis management situations.

    It can be incredibly stressful for a landlord and deeply unsettling for a tenant. So it needs very careful handling to stabilise the situation and re-assure all parties.

    Mike would also be happy to call/skype you to help with any advice with no charge.

    Good luck.

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    Hi Peter, if I can help at all please do email me at michael.pollard@ewemove.com . As Glenn says I'll be very happy to give you my advice and help for free.

  • Matthew Lester

    Hi Peter

    We helped a number of landlords in your situation when Price Properties went under a few years back. We are disappointed when a company like Kirby fails. It undermines the credibility of everyone and, more importantly, presents landlords like you, and your tenants, huge problems.

    Like others, we can help. We know personal recommendations are important, if you'd like a chat we can put you in touch with people who can vouch for us, or check out the customer feedback on our website www.maxinelester.co.uk

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    We are unable to help with commercial issues other than offer moral support. We have been doing the gas safety inspections, breakdowns and maintenance for the last few months for Kirby and would love to continue to do so. We also offer legionnaire assessments for those that need one.

    Info@AMHeat.co.uk if you would like to discuss. Good luck for the future.

    AM Heating Services Ltd.

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    Anyone know what this company was charging for a managed service?


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