The Dispute Service (TDS) has launched a new service to help reduce tenant and landlord disputes over rent arrears.
TDS Resolution is designed to help resolve rent arrears issues, with a view to preventing renters from being evicted and save landlords money in court fees.
The service, endorsed by the National Residential Landlords Association (NRLA), has been developed in response to some of the measures put in place to protect tenants during the Covid-19 outbreak.
In May, research by the Resolution Foundation found that one in eight private tenants may have fallen behind with rent since the pandemic began and, in some cases, have stopped paying what they owe completely.
However, landlords will not be able to take legal action against tenants until the existing eviction ban comes to an end on 23 August
TDS chief executive Steve Harriott said: “In a world where some tenants are in arrears, we felt a service that would bring tenants and landlords together to help negotiate a rent repayment plan would be of real value.
“Our experienced and skilled team already provides a fair and impartial adjudication process for disputes that arise over the tenancy deposits we protect. We deal with around 20,000 disputes a year across the UK and quite often we can resolve up to 40 per cent of these each month by using our telephone-based early resolution service.
“We’re excited to be launching this service, which we’re sure will help landlords and tenants find a mutually agreeable way to deal with the tenant’s rent arrears, rather than pursuing the costly and time-consuming route of court.”