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Solved? More landlords and tenants try to settle disputes without arbitration

More landlords and tenants are opting to solve disputes independently, saving them weeks of waiting and potential stress caused by lengthy formal processes.

That appears to be the case following the release of new figures from SafeDeposits Scotland

Between April and June, the Glasgow-based tenancy deposit scheme saw the percentage of self-resolution cases completed increase by 11 per cent - accounting for nine per cent of total dispute cases in April, 17 per cent in May and 20 per cent in June. 


Over the same period, the number of dispute cases entering ADR decreased by 10 per cent.

Overall case numbers increased by 20 per cent, indicating that despite the rise in disputes during the same period, more are being resolved independently.

The scheme holds tenants’ deposits on behalf of landlords and letting agents in line with government regulations designed to ensure responsible leasing. As part of this, the scheme also provides a free dispute resolution service called Alternative Dispute Resolution.

The ADR process - where an independent adjudicator uses evidence submitted to reach a decision - can take up to 12 weeks to complete. Self-resolution is an increasingly popular alternative where mutual agreements can be made between the two parties, often through a simple conversation. 

Cleaning costs, unpaid rent and property damage are among the causes for deposit deduction claims that can result in disputes between landlords and tenants.


SafeDeposits Scotland is urging more tenants and landlords to consider self-resolution where possible to help both parties reach agreements quicker.

Mike Smith, operations manager, says: “One of the major benefits of self-resolution is that the disputed funds can be accessed sooner. Once an agreement is reached, funds will be released and will reach parties within five working days. 

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