By using this website, you agree to our use of cookies to enhance your experience.

Deposit Protection Service

As the home of deposit protection we’ve got it covered

We keep deposit money safe for letting agents, landlords and tenants

At The DPS, we understand that when it comes to protecting deposits, one size doesn’t fit all. That’s why we offer both Custodial and Insured schemes so you can choose the type of protection that suits you best.

Authorised by the Ministry of Housing, Communities and Local Government, we offer free Custodial deposit protection, with no registration or annual membership fees. We also offer Insured protection, where you retain the deposit and we protect it for a small fee.

We've got over 12 years' experience in deposit protection - your deposits are in safe hands


Deposit Protection Service


What we stand for

  • We believe in putting our customers first. That's why everything we do is designed around the people who use our service. We consult with industry experts as well as letting agents, landlords and tenants to provide an innovative service you can trust.

  • We believe in creating a service that's as simple and efficient as possible for you to use. We're always looking at new ways to improve our systems, with the aim of making deposit protection easy and hassle-free. 

  • Through our newsletters, website and dispute workshops, we aim to raise standards in the industry by educating the people who use it. We provide guidance, education and support for letting agents, landlords and tenants alike.


Find out more about our services at www.depositprotection.com or call us on 0330 303 0030.

How to have the pawfect pet tenancy

23 October 2019 9151 Views

How to have the pawfect pet tenancy

Most landlords are wary of the potential damage, smells and noise complaints that can come with accommodating a tenant with pets. But with demand soaring for pet-friendly properties, is it time to reap the benefits that allowing animals could give you?*

The Dogs Trust campaign ‘lets with pets’ states: “Landlords and letting agencies who exclude pet owners from their properties are missing out on a large share of the rental market, as almost half of households in the UK currently own a pet. By adopting a pet-friendly approach, you can easily increase demand for your property and attract long-term, responsible tenants.”

Tenants may stay longer: Once a tenant finds the holy grail of a tenancy that allows a four-legged friend, they are far less likely to leave it.

Rents can be more profitable: Post tenant fee ban, it’s no longer possible to charge an additional “pet deposit”. However, most tenants will be willing to increase the rent by a small amount to account for additional wear and tear.

Pet owners can be more responsible tenants: For most people, a pet is like a member of the family and they take their ownership very seriously. To have a pet you need commitment, a regular income and a responsible nature – all things you would list when you think about a desirable tenant.

Preparation is key

There are certain measures you can take to make sure a tenancy with a pet goes smoothly.

  • Get your terms down in writing

If you’re happy to have a pet in your property, but there are some things you wouldn’t be comfortable with – simply make sure your boundaries are set out in writing. Things to include could be: you don’t want any animals bred in the property, or you only want the pet you agreed to and no more.

Make these clear and concise and share them with your tenant on a document you can both sign and keep.

  • Ask for a pet reference if possible

If your tenant is moving from one house to another, it could be a good idea to ask them to provide a reference from the previous landlord. If the animal was well behaved and didn’t cause damage at a previous property, it’s extremely unlikely they will cause any in yours. If they haven’t lived anywhere with the animal before, you could ask the tenant to provide a reference from the vet, ensuring the animal isn’t aggressive and has all its vaccinations and flea treatments etc.

If you want to check for yourself, you could meet the tenant with their pet before you agree to them moving in as part of the pre-tenancy referencing.

  • Be in the know

Ask your tenant for an emergency contact, particularly if they are an individual tenant or an elderly tenant. In the event that the tenant is hospitalised, you’ll know who is supposed to look after the pet in their absence.

  • Arrange regular inspections

As long as they are pre-agreed and everyone is present, more regular inspections can give both you and your tenant peace of mind that the property is still in good condition. It means that any issues can be flagged before the end of the tenancy. It also reduces the chance of disputes as communication will be more regular.

  • Double check your insurance

Check with your current insurance provider if your policy covers accidental pet damage. Landlord’s insurance doesn’t usually cover this, so you may have to take out a different type of policy to make sure you’re covered.

For more great tips and advice, head to the learning zone on our website.

* If your property is leasehold rather than a freehold, other leaseholders will need to be asked if they are ok with a tenant keeping pets. Check to see if this is the case.

If your tenant has an assistance dog for medical reasons, you must allow them to live in the property.

Get in touch

By submitting your enquiry you agree to the details entered in this form being passed to Deposit Protection Service for the purpose of contacting you regarding your enquiry and that you have read and accepted our Terms and Conditions. Please see our Privacy Policy for information regarding the processing of your data.

MovePal MovePal MovePal