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Lawyers pitch for business by claiming serious delays for repairs

A firm of solicitors claims that private and social sector tenants face long delays for repairs to be addressed - and of course suggests they could seek compensation from landlords.

Hodge Jones & Allen Solicitors surveyed 2,000 UK adults who have rented in the last five years to find if they had experienced any issues, what the most common housing disrepairs were, and the typical waiting time.

The solicitors also analysed the latest English Housing Survey.


The legal firm now claims that the most common repair problem concerns damp, followed by heating or hot water issues, mould and roof leaks.

London came out as the worst place for reported issues nationwide with an alleged 79 per cent of its tenants having experienced one or more disrepair issues. Manchester took second place; Leeds, Glasgow and Liverpool were all below the UK average.

Half of those polled stated that their disrepair issue was fixed within two weeks of it being reported. However, for over a fifth their wait was in excess of six months, and 18 per cent said their reported issue has never been fixed.   


One of the company partners, Farzana Chowdury, says: “It’s worrying to see damp as the most common issue, as damp can cause health problems such as respiratory issues, respiratory infections, allergies or asthma. It also has the potential to affect the immune system. 

“It’s shocking that renters are waiting 41 days on average for their reported issue to be fixed. Often the problem could be tackled relatively cheaply and quickly too. It is inevitable that issues may occur but if the landlord deals with these in a timely manner then the tenant is often satisfied. 

“Anyone who has experienced a disrepair issue that has not been rectified, within a reasonable timeframe, could bring a claim for an order for the repair works to be carried out and for compensation.”

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    All landlords should check if they are clients of these ambulance chasers and stop dealing with them after telling them why they are taking their business elsewhere.

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    9 times out of 10 any issues reported to me are fixed within 24 hours, the 1 in 10 that are not are fixed within 7 days, unlike social housing landlords.

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    In every case of damp and mould I have found it has been down to the tenants failing to ventilate and heat the property. Councils and solicitors going on about mould and damp only creates in the minds of some of my tenants I am responsible and they refuse to clean the mould off the windowsills and walls leaving it there and then complaining about it. It is as daft for tenants to complain about damp and mould as it is for them to complain about all the rubbish in their house which they fail to put in the bin

    Jim Haliburton
    The HMO daddy


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