Rental Sector takes centre stage in revamped redress service

A landlord representative is to be a member of a new advisory panel which has been set up by the Property Redress Service.

The PRS is one of two government-backed redress schemes for agents (the other is The Property Ombudsman) and there is a long-standing commitment in the government’s rental reform agenda for landlords, too, to be obliged to become redress scheme members.

The Property Redress Service says its new advisory panel aims to promote “authentic outlook and attitude’ across the property sector. Panel members are:

- Landlord – Soek Yee Ashley Wong

- Tenant, buyer, seller – Robert Brown

- Lettings – Lynne Moss

- Sales/auction – Richard Powell

- Sourcing – Rupert Collingwood

- RLM & surveying – Andrew Chater

- Inventories – Daniel Evans

- Guaranteed Rent – Mandy Chandler

- Agent compliance – Jenny Markham

- Trading Standards – Grant Reardon

- Student/Build To Rent – David Campbell

- Holiday Lets – Vanessa Warwick

- General Legal – Robin Stewart

Sean Hooker, head of redress at the PRS, says: “We’re approaching our second decade of redress and have industry-leading expertise as a result. We recognise the expertise of our members too and that’s why we want them to help us with their feedback, guidance, advice and support. The member panel gives them that opportunity as well as enabling them to engage with other Panel members to share knowledge and raise standards”.  

The PRS deals with approximately 2,000 complaints from tenants, landlords, buyers and sellers annually and in 2021 awarded nearly £500,000 in compensation to those who had complaints upheld. 

To strengthen its governance and accountability, the PRS is also launching a new ‘member panel’, bringing forward a new, open and transparent forum to benefit both members and the scheme.

PRS members can apply to join the member panel here.

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