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KEYWORD "Ombudsman" - 100 RESULTS
Another social landlord slammed for poor repairs and records

The Housing Ombudsman has found severe maladministration by One Housing Group in its record keeping following the its failure to conduct...

16 February 2024

From: Breaking News

Family ate Xmas dinner on floor due to social landlord neglect

The Housing Ombudsman has ordered Yorkshire Housing to pay £3,780 after it found three findings of severe maladministration for how it...

07 February 2024

From: Breaking News

Chaos! Confusion over identity and power of new Private Rental Ombudsman

The identify of the service running the upcoming Private Rental Sector Ombudsman scheme has been thrown into doubt once more. The Renters...

23 January 2024

From: Breaking News

Letting agents could face regulation under Labour amendment tactic

Labour is using a Bill currently going through Parliament as a backdoor method to introduce the regulation of lettings, estate and...

22 January 2024

From: Breaking News

Council slammed for series of failings as a social landlord

The Housing Ombudsman - which assesses problems involving social housing landlords - has found severe maladministration in four cases involving Croydon...

17 January 2024

From: Breaking News

No new law planned for private landlords and mould

There is to be no comparable law for private landlords, following the introduction of Awaab’s Law. Earlier this week the Department of...

12 January 2024

From: Breaking News

Has your tenant been told to wait for the bailiff to arrive?

The National Residential Landlords Association wants to show the government that some local councils still advise tenants served with a valid...

08 January 2024

From: Breaking News

Landlords Beware - Concerns over Quality of New Build Homes

New research from a construction professional body shows a large proportion of people would not buy a newly built property due...

30 December 2023

From: Top tips & guides

Landlord complaint leads to agency being expelled from Ombudsman scheme

A London lettings agency has been expelled from The Property Ombudsman for not paying compensation to a landlord following a failure...

18 December 2023

From: Breaking News

Gove slams council that boasts of clampdowns on private landlords

Michael Gove has written to 10 social housing providers - housing associations and councils - slamming them after findings of severe...

13 December 2023

From: Breaking News

Social landlord criticised over “deeply distressing” tenant suicide

The Housing Ombudsman - who presides over social housing landlords - has issued his report on what he calls the “deeply...

03 November 2023

From: Breaking News

Devastating impact of Renters Reform Bill revealed by legal expert

The Renters Reform Bill could end up with landlords going bankrupt, a housing law specialist is warning. Des Taylor, director of compliance...

26 October 2023

From: Breaking News

Dramatic U-turn on Section 21 - latest details

More details have emerged of what appears to be a stay of execution for Section 21 eviction powers in the short term. The...

23 October 2023

From: Breaking News

Shocking Surge In Landlord Complaints from social housing tenants

The Housing Ombudsman - who presides over all social housing - has revealed a huge surge in what it calls “severe...

18 October 2023

From: Breaking News

Mortgage firm tells Tories - Renters Reform Bill isn’t that bad…

The head of a specialist buy to let mortgage broker has split from almost all of the industry by saying the...

19 September 2023

From: Breaking News

Tax, Red Tape and Soaring Costs force landlords to quit

A survey of thousands of landlords, agents and tenants has provided new evidence of buy to let investors quitting in droves. Over...

12 September 2023

From: Breaking News

Most landlords unsure or opposed to private rental sector Ombudsman

Over half of landlords are either against the concept of a private rental sector Ombudsman or are actively against it. As part...

06 September 2023

From: Breaking News

Industry survey shows continued opposition to S21 abolition

A survey of some 2,000 landlords, agents and others in the private rental sector show renewed concern over Section 21 and...

05 September 2023

From: Breaking News

Renters Reform Bill: Landlords urged to prepare for changes as MPs return

A prominent lettings agent is urging landlords to stay vigilant for changes to the Renters Reform Bill now that Parliament is...

04 September 2023

From: Breaking News

Council that threatened landlords is guilty of “severe maladministration”

A London council that just days ago threatened private landlords with unlimited fines and “have control of their properties removed” has...

23 August 2023

From: Breaking News

Social landlord boss ordered to apologise directly to tenant

The Housing Ombudsman - who presides over housing associations and other social housing providers - has ordered a chief executive to...

18 August 2023

From: Breaking News

Landlords Beware - agent still trading after compensation failure

Hawks Properties Limited has been expelled from The Property Ombudsman scheme for failing to honour a compensation award. The agency - with...

15 August 2023

From: Breaking News

Complaints about lettings agents go through the roof

There’s been a large increase in the number of complaints registered with The Property Ombudsman - with lettings agents in the...

08 August 2023

From: Breaking News

Pets In Lets - can inventories reduce the risk to landlords?

The increasing likelihood that the private rental sector will be obliged to allow more pets into lets simply demonstrates the need...

25 July 2023

From: Breaking News

Renters Reform Bill next stage delayed until autumn

It appears almost certain that the Second Reading of the Renters Reform Bill - expected some weeks ago - will not...

12 July 2023

From: Breaking News

Rental Reform - Labour says Tories are divided and Bill is at risk

A newspaper which often carries leaks of new Labour policies has produced an interesting theory on the fate of the Renters...

30 June 2023

From: Breaking News

Agent’s Message To Landlords - keep calm and carry on

The long-awaited Renters Reform Bill has been unveiled, as Ministers bid to address the housing crisis and create a fairer rental...

17 June 2023

From: Agent Advice

Phil Spencer coaches letting agents on retaining landlords

TV property guru Phil Spencer has offered a series of tips to letting agents on how to retain landlord clients, especially...

09 June 2023

From: Breaking News

Ombudsman for Private Landlords - “there’s nothing to fear”

The current Housing Ombudsman, who presides over redress within the social housing sector, says private landlords should not fear the extension...

26 May 2023

From: Breaking News

Landlords will have six weeks to consider pet requests

Detailed analyses of the Renters Reform Bill has thrown up more information about how the provision promoting pets will be operated. If...

23 May 2023

From: Breaking News

Give government and Renters Reform a chance, agent tells landlords

Private landlords should hold fire on plans to quit the private rental sector and give the government a chance to incentivise...

22 May 2023

From: Breaking News

Reform Bill must make independent inventories compulsory - call

A key figure in the inventory sector says the Renters’ Reform Bill - scheduled for publication this week - must make...

19 May 2023

From: Breaking News

Landlords benefit from pets allowed in properties - new survey

Research conducted by the Dogs Trust and Cats Protection apparently shows that landlords are split on the subject of pets in...

18 May 2023

From: Breaking News

Labour local politicians back Michael Gove’s Rental Reform Bill

The body representing local councils is backing the government’s Renters Reform Bill - even though Labour dominates most local authorities. Councillor Darren...

18 May 2023

From: Breaking News

‘Anti-Landlord’ Renters Reform Bill published by government

The pro-tenant anti-landlord Renters Reform Bill has at last been published by the government which first promised it in 2019. It has...

17 May 2023

From: Breaking News

Gove puts activists in pole position at launch of Reform Bill

In a surprise move, Housing Secretary Michael Gove has given the stand-in leader of activist group Generation Rent a prime role...

17 May 2023

From: Breaking News

TV consumer champion backs “disaster” reform legislation

Consumer champion Martin Lewis - the man behind the Money Saving Expert website and TV shows - has backed the Renters...

17 May 2023

From: Breaking News

Renters Reform Bill - 12 major policies it's likely to contain

Housing Secretary Michael Gove says the long-awaited Renters Reform Bill, first promised in 2019, will finally be introduced into Parliament next...

05 May 2023

From: Breaking News

Tenants trained to complain about landlords, funded by taxpayers

Social housing tenants are to be encouraged to hold their landlords to account as part of a taxpayer funded training scheme. From free advice on...

27 April 2023

From: Breaking News

Providing Landlord Education with Free Webinars

With the ever-changing landscape of the lettings industry and legislation, being a landlord can be a minefield. So many individuals view...

22 April 2023

From: Agent Advice

Agency advises landlords on how to handle most common tenant gripes

A lettings agency has identified the three most complained-about issues by tenants last year. All the tenants were in Greater London and...

20 April 2023

From: Breaking News

Message to landlords - use letting agents if it’s all too much…

A PropTech entrepreneur is advising landlords worried about red tape to use letting agents. Neil Cobbold, managing director of rental payment service...

19 April 2023

From: Breaking News

Landlord slammed by Ombudsman over damp and mould failures

The Housing Ombudsman has released its special investigation into Rochdale Boroughwide Housing, the social housing provider which supplied accommodation to Awaab...

29 March 2023

From: Breaking News

Shelter welcomes ruling on discrimination against families

Shelter says it welcomes a ruling by The Property Ombudsman that agents and landlords exercising a blanket ban on tenants with...

27 March 2023

From: Breaking News

Mandatory Ombudsman for Landlords - government takes first step

The government has taken the first step to introducing a mandatory ombudsman scheme which private landlord must join. It’s published what is...

24 March 2023

From: Breaking News

S21 abolition is less damaging than landlords fear - claim

A third of landlords say that the scrapping of Section 21 is of major concern to them according to a Mortgages...

20 March 2023

From: Breaking News

Generation Rent says tenants afraid to report damp and mould

Activist group Generation Rent is demanding that the government tighten regulations on damp and mould - and is tying this to...

15 March 2023

From: Breaking News

Government tells tenants to complain about landlords - ad campaign

Housing Secretary Michael Gove is urging tenants to complain about sub-standard housing with the government’s ‘Make Things Right’ advertising campaign. Social housing...

07 March 2023

From: Breaking News

Tens of thousands of rental homes found with damp and mould

The Regulator of Social Housing has warned landlords in that sector to take immediate action over damp and mould. And the regulator...

03 February 2023

From: Breaking News

Council slammed for “severe maladministration” over damp and mould

The Housing Ombudsman - a service which deals with social housing - says it’s found severe maladministration in how Leeds council...

26 January 2023

From: Breaking News

Mould and Damp - Ombudsman launches probes into landlords

Social housing, believed by some to be superior to private rental, is under the spotlight as two major landlords are to...

20 January 2023

From: Breaking News

Toddler Tragedy: New guidance on mould to be set out by government

The government says it’s reviewing landlord guidance on the health risks of damp and mould following the death of two year...

16 January 2023

From: Breaking News

Labour councils named and shamed by Housing Secretary Gove

Three more social housing landlords have been ‘named and shamed’ by Housing Secretary Michael Gove. The trio - two of which are...

29 December 2022

From: Breaking News

Are letting agents discrediting the zero deposit insurance concept?

Many landlords have welcomed the zero deposit insurance concept - but is this being damaged by the pressure-selling techniques of some...

06 December 2022

From: Breaking News

Most landlords want hard-core rental reform - agent’s amazing claim

The large majority of players in the lettings industry wants the rental reform programme outlined by the government, an agent claims. Laura...

25 November 2022

From: Breaking News

‘Government acts to protect tenants’ says Gove in landlord clampdown

Housing Secretary Michael Gove has made an announcement overnight that “the government will always act to protect tenants.” The claim comes as...

24 November 2022

From: Breaking News

S21 and reform delays driving away landlords - claim

The time taken to introduce legislation reforming the private rented sector is triggering an exodus of landlords, a lettings industry chief...

01 November 2022

From: Breaking News

Rental Sector takes centre stage in revamped redress service

A landlord representative is to be a member of a new advisory panel which has been set up by the Property...

27 October 2022

From: Breaking News

Five Top Tips to become an Airbnb Host - Safely

It's claimed that home owners could be making an extra £2.000 per month by renting out a spare room on Airbnb, depending...

08 October 2022

From: Agent Advice

Landlords and New Builds - what protections are there?

What protections do landlords have when investing in a new-build property? From this week those landlords buying a new build home can...

08 October 2022

From: Legislation & Compliance

Rental Reform Delay allows proposals to be rewritten says industry chief

One of the highest profile figures in the lettings industry says the apparent inaction by government over rental reform gives an...

04 October 2022

From: Breaking News

More enforcement needed if rental reform ever actually happens - claim

More enforcement is required if the government is to introduce the scale of reforms it has called for in its recent...

28 September 2022

From: Breaking News

It’s Landlords versus Generation Rent in Parliament today

The National Residential Landlords Association and the Generation Rent activist group both give evidence today to MPs as they begin a...

05 September 2022

From: Breaking News

Shamplina Speaks - So what do YOU want to tell the government?

In June, the government finally released its long-awaited White Paper ‘A Fairer Private Rented Sector’. You will almost certainly have seen...

06 August 2022

From: Rental Reform

Hypocrite? Council wanting landlord controls is slammed on housing record

A council now consulting on a huge licensing scheme for private landlords has been slammed - over its own record as...

03 August 2022

From: Breaking News

Jason Harris-Cohen, Managing Director of Open Property Group

Who are you? My name is Jason Harris-Cohen and I am the Managing Director of Open Property Group. What is your company and...

02 August 2022

From: 60 Second Interview

Yet another MPs' committee probes private rental sector

Yet another committee of MPs has launched a ‘call for evidence’ as it starts an investigation into the private rental sector. The...

22 July 2022

From: Breaking News

Landlords invited to join redress scheme governing body

Landlords are being invited to join the advisory council of the country’s largest lettings redress scheme. The Property Redress Scheme covers more...

12 July 2022

From: Breaking News

Clarity Not Confusion - White Paper reforms must be detailed

With speculation about what happens next in Westminster at fever pitch, now isn’t the time to make predictions as to how...

09 July 2022

From: The Big Issues

Rental Reform - time to influence, says Agent Rainmaker

Now is the time to lobby the Government on the detail of the Renters Reform Bill. That’s the message from the expert...

02 July 2022

From: Rental Reform

Reforms can create a professional PRS - if it’s properly policed

Leading rental payment platform PayProp has welcomed the added protections for landlords and renters outlined in the UK government’s rental reform...

25 June 2022

From: Rental Reform

Activists want pet insurance costs taken from existing deposits

The Generation Rent group of activists says it has concerns over the broad proposals to allow landlords to charge for additional...

20 June 2022

From: Breaking News

Is Rental Reform just a diversion for Boris? ask suppliers

Thank goodness the uncertainty is over - but is it all too skewed towards tenants? That’s the worry of suppliers as Daniel...

18 June 2022

From: Rental Reform

Activists' Victory? What campaigners think of the White Paper

One of the highest profile advocates of widespread reform in the private rental sector has been Baroness Alicia Kennedy, director of...

18 June 2022

From: Rental Reform

The 12 Key Points from the Fairer Private Rented Sector White Paper

The architects of the Fairer Private Rented Sector White Paper have been housing minister Eddie Hughes MP, Housing Secretary Michael Gove...

18 June 2022

From: Rental Reform

Power swings to tenants under Government Reform Measures

The government has released the full details of what it calls the Fairer Private Rented Sector White Paper. This is to form...

16 June 2022

From: Breaking News

Rental Reform - are government proposals the right proposals?

Wherever you stand, whether you’re a landlord or tenant, the supply and demand issues impacting the private rented sector are at...

28 May 2022

From: Rental Reform

Gove accuses landlords of letting tenants live in unsafe homes

Housing Secretary Michael Gove has made a sweeping attack on the conditions of homes run by private landlords. In a statement backing...

12 May 2022

From: Breaking News

Landlords’ critics rejoice as government caves in to their demands

Activists have expressed their delight that the government has “listed to the voice of renters” in its provisions for widespread reform...

11 May 2022

From: Breaking News

Renters Reform Bill - in the government’s own words

This is the entirety of the detail given by the government about the Renters’ Reform Bill, confirmed in yesterday’s Queen’s Speech. --- Renters Reform...

11 May 2022

From: Breaking News

Government's new Landlord Ombudsman scheme plus eviction reforms

The Queen’s Speech has confirmed that a radical re-shaping of the rental sector in England is being pushed ahead by the...

10 May 2022

From: Breaking News

MPs condemn rental conditions, councils and government

A senior committee of MPs claims that it’s “too difficult for renters to realise their legal right to a safe and...

13 April 2022

From: Breaking News

Nine bad landlords named and shamed under government’s new scheme

The government says it’s going to name and shame what it considers to be bad social landlords, using social media to...

30 March 2022

From: Breaking News

Shamplina Speaks - Redress: Should greater accountability be feared?

It goes without saying that any decent landlord wants to provide their tenants with a safe and secure home and to...

12 March 2022

From: The Big Issues

Landlord anger over agent switching energy supplier without consent

A tenant has received what has been described as a “grovelling” apology from the Connells lettings agency after it switched her...

14 January 2022

From: Breaking News

Should private landlords be lectured by the social housing sector?

A small proportion of private landlords grab the spotlight because of their poor treatment of tenants and properties - yet figures...

08 October 2021

From: Breaking News

Are letting agents doing a good enough job for landlords?

Perhaps unsurprisingly, landlords formed the bulk of the complainants about letting agents in the 2020 calendar year according to The Property...

25 August 2021

From: Breaking News

Top tips - how to handle mediation

Since the eviction ban was lifted on May 31, landlords are once again able to move forward with eviction proceedings. However,...

25 June 2021

From: Property Investment & Strategy

This is how landlords should choose an agent - according to ARLA

Propertymark has issued a guide to help landlords choose lettings agents.   Angela Davey, ARLA Propertymark president, says she has five tips aimed...

20 May 2021

From: Breaking News

Three agencies must stop trading after failing to compensate landlords

Three lettings agencies have been expelled for The Property Ombudsman for failing to pay compensation to landlords. And as they are now...

15 April 2021

From: Breaking News

Lettings agent ordered to compensate landlord after rent short cut

The Property Ombudsman has ordered a lettings agent to pay £200 compensation to a landlord after accepting a tenant on the...

28 January 2021

From: Breaking News

Agent in Chelmsford may still be trading despite being expelled by TPO

Landlords and tenants in Chelmsford, Essex, are being warned that a local letting agent appears to be trading, despite being expelled from...

03 September 2020

From: Breaking News

Landlords in St. Leonards-On-Sea warned that  local letting agent has been expelled

Landlords and tenants are being warned that Foremost Lettings Ltd (trading as Foremost Lettings), based in St. Leonards-On-Sea, has been expelled...

27 August 2020

From: Breaking News

Letting agent expelled from TPO

A letting agent in north London has been expelled from The Property Ombudsman (TPO) after receiving a complaint from a landlord...

26 August 2020

From: Breaking News

New Ombudsman will enable TPO to ‘raise standards in the industry’

The Property Ombudsman (TPO) has announced that Rebecca Marsh, the existing chief ombudsman at the Legal Ombudsman, will become the new...

05 June 2020

From: Breaking News

Agents encouraged to offer virtual viewings post-lockdown

As more people start to think about moving home as the coronavirus restrictions are eased, sales and letting agents are being...

28 May 2020

From: Breaking News

Two-thirds of letting complaints supported by The Property Ombudsman

The Property Ombudsman (TPO) dealt with 2,518 letting complaints last year, according to the organisation’s 2019 annual report, which shows continued...

11 May 2020

From: Breaking News

Letting agents expelled from from TPO

Landlords should be aware that eight estate and letting agents have been expelled from The Property Ombudsman scheme (TPO), which means...

08 May 2020

From: Breaking News

Neil Newstead, CEO of Oakfield Estate Agents

Who are you? Neil Newstead What does it say on your business card? Chief Executive Officer and Co-Founder, sounds pretty important, but...

30 April 2020

From: 60 Second Interview

New trade body finally launches for BTL landlords

A new landlord organistaion has become the largest ever trade body in the letting sector after officially launching this morning.   The National...

02 April 2020

From: Breaking News

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