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KEYWORD "Complaints" - 98 RESULTS
Trade bodies seek further clarity on new short-term letting regulations

The minister for local government, housing and planning in Scotland, Kevin Stewart, has received a joint letter from the UK Short...

22 January 2020

From: Breaking News

Scottish government announces plans to regulate short-term lets

The Scottish government has announced new measures to regulate short-term lets north of the border.  The government is handing local authorities fresh...

10 January 2020

From: Breaking News

How to have the pawfect pet tenancy

Most landlords are wary of the potential damage, smells and noise complaints that can come with accommodating a tenant with pets....

23 October 2019

From: Sponsored Content

Brent and Harrow Trading Standards target rogue letting agents

Council officers from Brent and Harrow Trading Standards have pledged to clampdown on unscrupulous letting agents in the London boroughs of...

30 September 2019

From: Breaking News

RLA slams London Trading Standards for failing landlords and tenants

The Residential Landlords Association (RLA) has criticised the London Trading Standards (LTS) for what it says is an admission of failure in...

17 September 2019

From: Breaking News

Tenants warned to beware of rogue letting agents

With new figures showing that almost half of letting agents do not comply with the law, London Trading Standards (LTS) has...

13 September 2019

From: Breaking News

Spotahome launches new landlord functionality for online property rental

Spotahome has expanded its landlord functionality for landlords to secure and process long-term rental bookings online. The PropTech startup decided to introduce...

22 August 2019

From: Breaking News

Rogue landlord slapped with £25k fine for overcrowded property

An unscrupulous landlord who housed at least 25 tenants in a rundown property in north-west London has been ordered to pay...

01 August 2019

From: Breaking News

BTL landlord ordered to pay more than £13k for fire safety breaches

A buy-to-let landlord in north London has been ordered to pay more than £13,000 after breaching fire safety regulations and failing...

12 June 2019

From: Breaking News

Sharp rise in disputes handled by the Property Redress Scheme

There was a significant increase in the number of disputes under the Property Redress Scheme last year, according to the organisation’s...

29 May 2019

From: Breaking News

Landlords in Newcastle fear proposed licensing will ‘push rents up for tenants’

Private landlords in Newcastle have rejected a new licensing policy put forward by Newcastle City Council, which would require them to...

24 April 2019

From: Breaking News

‘Greedy’ landlords punished for their ‘total negligence’

A husband and wife have been issued with fines, penalties and costs totalling more than £8,000 after showing a complete disregard...

23 April 2019

From: Breaking News

Mandatory Client Money Protection – what do landlords need to know?

On April 1 2019, the rental sector shifted into a new era of even greater professionalisation with the introduction of mandatory...

09 April 2019

From: Sponsored Content

Top pet-friendly renting tips for landlords and tenants

Pet-friendly rentals are growing in popularity, as reflected by Zoopla’s latest analysed search data from its keyword property search tool, which...

15 March 2019

From: Breaking News

Britain’s noisiest neighbourhoods unveiled

As an income investment, buy-to-let continues to look attractive, especially compared to low savings rates and stock market swings, but when...

25 February 2019

From: Breaking News

Landlords need support to ‘keep up-to-date’ with regulation changes

Landlords are being urged to seek guidance to ensure that they are clear on the ‘bombardment’ of regulatory changes that could...

25 February 2019

From: Breaking News

Landlord fined for allowing tenants to live in property deemed ‘unfit for purpose’

A rogue landlord who allowed a family to live in a house described as “unfit for human habitation” has been fined...

12 February 2019

From: Breaking News

Rogue letting agents jailed for conning landlords and tenants

Three rogue directors of a letting agency in London who conned at least landlords and tenants out of more than £105,000 were...

28 January 2019

From: Breaking News

Landlords will be legally required to join a redress scheme, or face £5,000 fine

For the first time ever, buy-to-let landlords will be legally required to become members of a redress scheme, as part of measures...

25 January 2019

From: Breaking News

Landlords in Hull accused of ‘getting away with murder’

Buy-to-let landlords are “getting away with murder” according to Advice4Renters, after new figures revealed that just two out of almost 2,000...

21 January 2019

From: Breaking News

TDS becomes first TDP scheme to appoint independent complaints reviewer

The Tenancy Deposit Scheme (TDS), one of three government-backed tenancy deposit protection (TDP) schemes, has appointed a new external independent complaints...

10 January 2019

From: Breaking News

Landlords and tenants left £105,000 out of pocket by rogue letting agents

At least 19 landlords and tenants have been left £105,000 out of pocket by unscrupulous letting agents who ran London-based letting...

12 December 2018

From: Breaking News

More pet-friendly rental properties needed, says SpareRoom

Almost four out five tenants who own at least one animal have struggled to find pet-friendly accommodation, according to new research. The...

28 November 2018

From: Breaking News

TPO expels agent that treated rent and tenant deposits as their own money

A letting agency in Isleworth, West London, which was recently penalised for a number of offences, has been expelled from The...

21 September 2018

From: Breaking News

Agent fined £50k for breaching safety regulations in unlicensed property

SDV HQ Limited, trading as Sterling de Vere, has been ordered to pay more than £50,000 after letting an overcrowded flat...

21 September 2018

From: Breaking News

Rogue landlord banned from renting out property that lacked ‘basic standards’

An unscrupulous landlord whose tenants were living in degrading and hazardous conditions has been banned from renting out his property. Several complaints...

13 September 2018

From: Breaking News

Clock is ticking for landlords in parts of Sheffield to obtain a license

The deadline for the new selective licensing scheme which comes into effect at the start of November is looming, and time...

15 August 2018

From: Breaking News

Drugs worth £60k found by landlord in rented property

A tenant has appeared in court after being caught with a drug haul worth in the region of £60,000. The man was...

08 August 2018

From: Breaking News

Some agents may ‘have missed the deadline’ to switch redress schemes

The Ombudsman Services (OS) is no longer handling consumer complaints in the property and housing sector after withdrawing from the industry. The...

07 August 2018

From: Breaking News

Government urged to address ‘baffling’ housing complaints system

A single housing ombudsman is crucial to ensure that the current system for complaining about housing is no longer confusing, according...

18 July 2018

From: Breaking News

Greater demand for The Property Ombudsman services

The Property Ombudsman (TPO) scheme has released its latest annual report revealing an increase in the number of consumers contacting the...

17 May 2018

From: Breaking News

Existing system for redress in housing is ‘ineffective, confusing and complicated’

Almost seven in 10 people find the current system for complaining about housing confusing, according to the results of Ombudsman Services'...

02 May 2018

From: Breaking News

Unscrupulous landlord fined more than £180,000

A rogue landlord who left tenants living in substandard conditions in Selly Oak and Edgbaston has been ordered to pay in...

23 April 2018

From: Breaking News

Rental deposits look set to be capped at five weeks rent

The security deposits that tenants leave with their landlord or their letting agent could be capped at no more than five...

29 March 2018

From: Breaking News

Letting agent expelled from TPO for failing to pass on tenants rent

A letting agent in Hove has been expelled from The Property Ombudsman (TPO) scheme for 18 months for not passing on...

27 March 2018

From: Breaking News

Council urged to get tough on Airbnb-style rentals

A north London council is being encouraged to take a tough stance on reported Airbnb and equivalent style rentals in an...

19 March 2018

From: Breaking News

Letting agent welcomes plan for new rental complaints system

Plans to introduce a new rental complaints system to help support private tenants who are forced to live in shoddy housing...

13 March 2018

From: Breaking News

New complaints system targets rogue landlords

A new rental complaints system has been proposed to help support private tenants who are forced to live in shoddy housing...

19 February 2018

From: Breaking News

Ombudsman Services moves away from ‘broken’ housing market

Using an ombudsman has long been a pretty successful way of trying to resolve a complaint with a property firm without...

07 February 2018

From: Breaking News

Landlords among those accused of fly-tipping in Swindon

Fly-tipping has become rife and is creating a blot on the landscape around the Manchester Road area of Swindon due to...

09 January 2018

From: Breaking News

Rogue landlord database ‘will save lives’ says LFB

The mayor of London’s decision to launch a new public online database which ‘names and shames’ rogue landlords and letting agents...

21 December 2017

From: Breaking News

Buy-to-let landlords face compulsory ombudsman scheme

In order to solve tenant disputes, landlords will soon be required to register with a redress scheme, helping to improve operating...

10 November 2017

From: Breaking News

Top tips to protect landlords against allegations of ‘revenge evictions’

A number of landlords are leaving themselves wide open to legal claims of retaliatory eviction and property disrepair by failing to...

01 November 2017

From: Breaking News

New licensing for private landlords in West London

A new licensing system in the West London neighbourhoods of Hammersmith, Shepherd’s Bush, Fulham, Chiswick and Ealing aims to protect landlords...

12 October 2017

From: Sponsored Content

Landlord threatens to sue council after 35 men were found living in his house

The owner of a three-bedroom house in Queensbury, north-west London, where 35 men were living in rooms full of mattresses has threatened to...

22 September 2017

From: Breaking News

Scottish Labour hopeful calls for ‘stringent rent controls’

Richard Leonard, the Scottish Labour leadership candidate backed by supporters of Jeremy Corbyn, has called for ‘stringent’ rent controls to be...

18 September 2017

From: Breaking News

Complaints against letting agents soar

With more sales and letting agent branches than ever before now signed up to redress schemes, partly because it has been...

11 September 2017

From: Breaking News

Rogue agent’s behaviour ‘affected the lives of several landlords’

The Property Ombudsman (TPO) has opted to extend its exclusion of a letting agency by an additional four years after seven...

05 September 2017

From: Breaking News

Council given more powers to tackle rogue landlords

New measures to clamp down on unscrupulous landlords who trap and cram vulnerable tenants in unsafe, overcrowded homes in Govanhill, Glasgow,...

30 August 2017

From: Breaking News

Tenants and landlords make up bulk of complaints to redress scheme

Tenants and landlords accounted for over 85% of complaints made to The Property Redress Scheme (The PRS) in 2016.  The organisation's annual...

15 August 2017

From: Breaking News

Agents expelled by TPO following landlord and tenant complaints

After a tenant paid his rent, he did not expect a few weeks later to be contacted by the landlord wanting...

28 July 2017

From: Breaking News

Regulation needed to ensure evictions are ‘conducted professionally and sensitively’

Thousands of tenants are evicted from their homes every year, but to make sure that eviction firms follow correct procedure they...

25 July 2017

From: Breaking News

Tenants found living in crammed conditions following dawn raid

No fewer than 16 men were found to be living in a one-bedroom flat filled with bunk beds made out of...

24 July 2017

From: Breaking News

Private renters reluctant to ask for repairs to their home due to ‘fear of retaliation’

Fears about potential eviction, blacklisting, and rent increases are stopping four in ten private tenants from making complaints about or requesting...

14 July 2017

From: Breaking News

Landlord fined more than £4,000 for ‘dangerous failings’

A landlord has been fined over £4,000 at Cardiff Magistrates Court after pleading guilty to eight charges relating to five rented...

26 June 2017

From: Breaking News

Nightmare tenant jailed for setting fire to her rental property

A tenant who set fire to her flat because her landlord was planning to evict her has been sentenced to three...

21 June 2017

From: Breaking News

Revealed: The best letting agents in your area as rated by landlords

Complaints against letting agents often make the headlines, but the reality is that most tenants and landlords are happy with the...

15 May 2017

From: Breaking News

Landlord discovers cannabis farm at rented flat in Dundee

A private tenant has pleaded guilty to cultivating up to £37,000 worth of cannabis at his rented flat in Dundee. The cannabis...

12 May 2017

From: Breaking News

Trade bodies join forces to launch new ‘Rental Standard’ in Leeds

The Residential Landlord Association (RLA), National Landlord Association (NLA), Leeds Landlords’ Accreditation Scheme (LLAS) and​​ Unipol have teamed up with Leeds...

09 May 2017

From: Breaking News

North East sees almost 6,300 rogue landlord complaints in three years

Close to 6,300 private renters in the North East of England lodged formal complaints to their local council about their landlord between...

08 May 2017

From: Breaking News

TV reality star evicted following wild parties

A landlord in Newcastle has been left with no alternative but to evict a tenant who was repeatedly disturbing his neighbours...

05 May 2017

From: Breaking News

Just the two of us: Building a successful landlord-tenant relationship

Since 2004, the private rental sector has almost doubled in size to 4.5 million households. This may be good news, but this...

25 April 2017

From: Breaking News

Landlord accepted £40,000 stolen whisky as rent payment

A landlord has been found guilty of being in possession of stolen goods, having accepted £40,000 worth of stolen whisky in...

15 March 2017

From: Breaking News

UK’s happiest place for renters unveiled

Every landlord wants a happy tenant, as it makes it more likely that they will live in the property longer, pay...

01 March 2017

From: Breaking News

Council launches consultation on new selective licensing scheme

Nottingham City Council has launched a public consultation on plans to introduce a selective landlord licensing scheme in the city. The consultation,...

19 January 2017

From: Breaking News

Can a landlord turn a tenant’s electricity off?

When a landlord switched off his tenants’ electricity, leaving them without heating, hot water, lighting or cooking facilities, in a bid...

16 December 2016

From: Breaking News

How should you respond to complaints? Join #Section21 Twitter debate today

A Twitter debate on Section 21 notices will take place today from midday to help property professionals, including landlords, properly understand...

16 November 2016

From: Breaking News

Landlords continue to chase rental payments

Two landlords have issued complaints to The Property Ombudsman (TPO) after it materialised that a letting agent in Huddersfield had not passed on rent...

15 November 2016

From: Breaking News

One in five tenants fall victim to rogue landlords

There are a significant amount of private landlords who fail to keep rental properties in a safe condition for their tenants,...

14 November 2016

From: Breaking News

Landlord fined for refusing to join Liverpool’s new licensing scheme

A landlord has become the first to be prosecuted for not signing up to Liverpool council’s new landlord licensing scheme which...

21 October 2016

From: Breaking News

Landlord ordered to pay over £8,500 for renting out unsafe property

A landlord who confessed to renting out houses in Stotfold and Arlesey with serious safety hazards has been ordered to pay...

26 September 2016

From: Breaking News

All letting fees should be covered by landlords, says charity

All letting agency fees should be paid by landlords, rather than tenants, as is the case in Scotland, according to Citizens...

19 September 2016

From: Breaking News

Landlords set to start legal action against Bank of Ireland

It is now been three years since Property 118 questioned West Brom’s – the now obsolete specialist lending arm - decision...

14 September 2016

From: Breaking News

Council abandons proposed landlord licensing scheme

A local authority has opted not to introduce a new landlord licensing scheme, an investigation by London Property Licensing has revealed. Wandsworth...

08 September 2016

From: Breaking News

Landlords told to act on damp complaints quickly

Landlords have been warned that ignoring damp complaints could put their rental property at risk. The Association of Independent Inventory Clerks (AIIC) says...

17 August 2016

From: Breaking News

‘Slumlord’ handed a hefty fine for ignoring tenant’s pleas for repairs

A landlord has been fined £16,000 and now has a criminal record after being punished in court for refusing to make...

10 August 2016

From: Breaking News

Landlord says sorry for damp property but is still fined

The landlord of a house in St Helens has been fined £2,500 and ordered to pay £1,332.30 in costs, as well...

28 July 2016

From: Breaking News

Ealing Council to introduce new landlord licensing scheme

Private landlords in Ealing, one of London’s largest boroughs, will soon have to obtain a licence to operate a house in...

26 July 2016

From: Breaking News

Landlords to start legal action against BoI and Skipton

A group of disgruntled customers are expected to start legal action against Skipton Building Society and Bank of Ireland next month...

20 July 2016

From: Breaking News

Letting agents accused of ‘ripping off’ landlords and tenants

We all know headlines sell newspapers, but a report in yesterday’s Daily Mirror brought shame on a host of letting agents...

08 July 2016

From: Breaking News

Landlords facing constant onslaught of stress

Ever mounting issues such as regulation, rent arrears, handling tenant complaints, immigration checks, tax and inland revenue are causing many landlords...

13 June 2016

From: Breaking News

£6,000 bill for Reading landlords

Two Reading landlords face a total bill of £6,000 after admitting a string of offences which resulted in tenants living in...

22 April 2016

From: Breaking News

Council's new powers to fine agents flouting redress schemes

One of Britain’s largest local authorities has beefed up its powers so it can issue fines of up to £5,000 on...

13 November 2015

From: Breaking News

TPO expels two agents

Two estate agent firms have been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years. AS Moon...

12 November 2015

From: Breaking News

£4,000 bill for Sussex landlord who failed to fix toilet

A Worthing landlord has been ordered to pay more than £4,000 for ignoring a council improvement notice. Daniel Woulfe of Rugby Road,...

12 October 2015

From: Breaking News

One redress scheme refreshes Codes of Practice while another offers ADR

Two of the three government-approved property redress schemes have made announcements in recent days.  The Property Ombudsman Scheme (TPO) has revised its...

05 October 2015

From: Breaking News

Majority of tenants unaware of today's Section 21 law change

The vast majority of tenants are unaware of new laws introduced today which change the Section 21 evictions process.  From today, under...

01 October 2015

From: Breaking News

Guaranteed rent agent fined £12k for ignoring complaints

A Leicester estate agent which offers “guaranteed rent” has been ordered to pay more than £12,000 in fines and court costs...

08 September 2015

From: Breaking News

York council meet to discuss landlord and letting agent fines

City of York Council is holding a “decision session” today to discuss the introduction of fixed penalty notices for letting agents...

25 August 2015

From: Breaking News

AIIC launches new training courses

The Association of Independent Inventory Clerks (AIIC) has announced the details of two new training courses taking place later this year. The...

24 August 2015

From: Sponsored Content

AIIC launches new training courses

The Association of Independent Inventory Clerks (AIIC) has announced the details of two new training courses taking place later this year. The...

24 August 2015

From: Breaking News

Stalker denied licence for rental property

A local authority has refused to issue a private landlord licence after it was revealed the applicant had a conviction for...

30 July 2015

From: Breaking News

Allen & Crane Estates expelled by TPO

The Property Ombudsman (TPO) has expelled Allen & Crane Estates for two years following complaints from landlords. Allen & Crane Estates, a...

21 July 2015

From: Breaking News

Notting Hill landlord fined £25,000

An unlicensed HMO landlord has been ordered to pay more than £25,000 after appearing in court. Emmil Seeson Watson (also known as...

21 July 2015

From: Breaking News

Letting agent expelled from redress service

MT Properties Central Limited (MTPC), a Birmingham-based sales and letting agent, has been expelled from membership of The Property Ombudsman (TPO)...

13 July 2015

From: Breaking News

New app for landlords and tenants

A new mobile and web based app has promised to change the way landlords and tenants communicate with one another. The new...

02 June 2015

From: Breaking News

Charity claims half a million children living in unsafe private rented homes

Rogue landlords are raking in £5.6billion a year for unsafe homes that fail to meet legal standards, a report by Citizens...

22 May 2015

From: Breaking News

Huge rise in referrals to The Property Ombudsman

There was a 42% rise in referrals to The Property Ombudsman (TPO) last year according to the annual report for 2014. TPO...

22 April 2015

From: Breaking News

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